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Elite Squad Security
Elite Squad officer watching a shopfront from the concourse of a Brisbane retail centre

About

About Elite Squad Security

Elite Squad Security is a Class 1 licensed security company based in Eagle Farm, Brisbane, serving Brisbane, the Gold Coast and the Sunshine Coast. The work is static guarding for retail and commercial sites, mobile patrols, construction site security, CCTV monitoring and close personal protection.

Based

Eagle Farm, Brisbane

Serving

Brisbane, Gold Coast, Sunshine Coast

Licence

Class 1, Queensland

Record

Every shift logged in Boomerang and reported

Who runs it

A security officer who watches a problem and phones the police is not what a centre manager is paying for.

The company exists because of that gap. Officers here are hired, trained and supervised to resolve what is in front of them, within the law and the client's policy, and to write down what they did.

The company is led by a director with a police background and close-protection credentials, who still plans the protection assignments and sets the standard for every post. Day-to-day, supervisors run the rosters by precinct and visit posts unannounced. There is no call centre between a client and the person responsible for their site.

Elite Squad officer on the radio at the entrance of a Brisbane homemaker centre

How the team is built

Drawn from police veterans and Class 1 licensed guards, with a number of high-performance athletes among them.

What they have in common is discipline: turning up, holding a post, following a protocol, and writing an accurate record at the end of it.

Every officer holds a current Queensland Class 1 licence in their own name and a first aid certificate. Before a first shift they are briefed on the site orders and inducted on site; before a first shift on a close-protection assignment they are briefed by the director. Officers are placed on the same site for as long as the roster allows, because an officer who knows the tenants, the layout and the regulars resolves more and escalates less.

We recruit continuously. What we look for, and how to apply, is on the careers page.

Seven steps, every site

How a shift is run

  1. 01

    Site orders

    Every site has a written set of orders: posts, patterns, escalation contacts, the client's policies. They are agreed with the client and revised when the incident pattern changes.

  2. 02

    Briefing and induction

    Officers read the orders and are inducted on site before their first shift, not during it.

  3. 03

    Digital log-on

    The officer logs on at the post with a timestamp. Patrol officers log each visit on arrival and departure.

  4. 04

    Presence and resolution

    Officers hold the post or walk the pattern, approach what needs approaching, and resolve it under the orders and Queensland law. Police are called when the situation requires it, not as the first step.

  5. 05

    Recording

    Every incident is entered at the time: location, observation, action, people involved or notified, outcome. Photographs where lawful and useful.

  6. 06

    Supervision

    A supervisor visits unannounced, reads the log against the orders, and is the client's point of contact.

  7. 07

    Reporting

    The client receives the log as a report on the schedule they choose, in the same format for every site they hold with us.

Technology on every shift

The record is made on the post, not remembered at the end of the shift

Every post and patrol is logged in Boomerang, our own reporting app: the officer logs on at the site, check-ins are timestamped, incidents are entered as they happen with photographs, and the client receives the report in one format for every site they hold with us.

Officers carry radios and earpieces, so an officer, the supervisor and a patrol vehicle are one call apart. Body-worn cameras and recording eyewear are used where the client requests them and the site's signage and privacy obligations allow; footage is handled under a written procedure.

Officer logging a patrol check in the Boomerang app on a phone

What you can verify

Licensing and insurance

Licence class

Class 1

Queensland Office of Fair Trading, under the Security Providers Act 1993.

Firm
Licensed security firm
Officers
Class 1, in their own name
Insurance
Insured for the work it does. Certificates of currency come with every proposal and on request.
Check the OFT register

Per officer, before a first shift

  • Class 1 licence sighted and recorded
  • Current first aid certificate
  • Police history check as required by the licence
  • Site induction signed off by the supervisor
  • Licence expiry tracked centrally: nobody is rostered on an expired ticket
  • Names and licence numbers of the officers proposed are in every quote

Elite Squad Security operates as a licensed security firm, and every officer we deploy holds a current Class 1 licence issued by the Queensland Office of Fair Trading. Any licence can be checked on the public register before an officer starts.

What we hold to

Command. Presence. Protocol. Record.

  • Command

    Someone is responsible for every post, and the client knows who.

  • Presence

    Visible, consistent, the same faces. Deterrence is being there, every day.

  • Protocol

    Written orders, followed. Escalation by procedure, not by mood.

  • Record

    If it is not written down, it did not happen. Every shift produces a record the client can read.

Next step

Request a quote

Tell us when you need cover, the site and the hours. We reply with a written proposal, not a call script.

  • Class 1 licensed
  • Written proposal
  • Same officers, same site
CallRequest a quote

General enquiry

Request a quote

Or call 1300 863 648.